Privacy Policy

Introduction

Ramp Technology ("Ramp," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you use our payment infrastructure, processing, compliance tooling, and related services (the "Services").

Information We Collect

• Account information such as your name, email address, phone number, business details, and government-issued identification used for KYC/AML verification.
• Transaction data, including payment amounts, currencies, timestamps, and counterparty details necessary to process and reconcile payments.
• Technical data such as IP address, device identifiers, browser type, and log data collected automatically when you access our platform or APIs.
• Communications you send us, including support requests, feedback, and correspondence with our team.

How We Use Your Information

• To provide, operate, and maintain the Services, including processing transactions and verifying identities.
• To detect, prevent, and investigate fraud, security incidents, and violations of our Terms of Service.
• To comply with applicable laws and regulations, including anti-money laundering and know-your-customer obligations.
• To communicate with you about updates, security alerts, and support matters.
• To improve and develop new features based on how the Services are used.

How We Share Information

We do not sell your personal data. We may share information with service providers who support our operations (such as identity verification and hosting providers), financial institutions and payment networks necessary to complete transactions, regulators and law enforcement where required by law, and in connection with a merger, acquisition, or sale of assets. Any third party receiving your data is bound by confidentiality and data protection obligations consistent with this Policy.

Data Security

We implement administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and applicable legal requirements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to receive a copy of your data in a portable format. To exercise these rights, contact us using the details below. We may need to verify your identity before responding to your request.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features of the Services.

Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to ensure such transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes and update the effective date accordingly.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at support@joinramp.co.